+ Part of an entire suite of products
+ Easy of use and customization of the product
+ Connections with other tools
- Lots of complaints about support & issues
- Young company so lots of glitches
Zoho CRM offers an an AI-Powered Sales Assistant :
Zia is an AI-powered sales assistant for Zoho CRM. She helps individual reps and sales teams detect anomalies in the sales process before they occur, suggests the best time to contact a prospect, and even studies their sales patterns. Using the automations you can have a trigger action based on anything you do.
Zoho is a Multichannel CRM :
Connect with your customer, no matter the medium. You can contact them via phone, live chat, social media or any way they want.
Powerful CRM Analytics
Integrate data from other tools or sources to get better insights using Zoho Reports.
A Scalable CRM
One size doesn't fits all for a CRM. The customizable interface can grow with you so it will always fits your needs.