+ Easy to use, Fresh look and good user interface
+ Power of reporting
+ Good support from their team
- If you want a lot of features you will be pushed to the biggest plan
- To become the best they would need to do some updates on their integrations
Customers now expect faster replies, personalized interactions, and seamless conversations across channels. This is Exactly what Freshdesks offers, they try to make it as easy as possible to keep your customer happy. It is build for any size business to make sure you give your clients a wow moment everyday. They offer lots of integrations, smart message automations, self service portals and lots more.
It is a a full customer support solution which will work for any size business, they even offer a free solution for the smallest clients who don't need that much. Work together on fixing issues a make sure you always keep your Service Level of Agreements in mind when prioritizing your work. See here all other services from Freshworks.