+ Part of FreshWorks, easily setup integrations with other products
+ Easy to use & good quality product
+ Must have if you want to have support in lots of countries
- There have been some reports of dropping calls
- Support from FreshCaller isn't that good as their other products
Setup your own cloud based call center and phone system using FreshCaller. It will help any sized business to improve customer engagement and collaboration with internal teams. You can easily purchase local and international toll-free phone numbers which allows your clients to call a local number. Get real-time insights into call queues, ongoing conversations, total conversations and much more.
With FreshCaller you can easily route calls to specific agent groups, setup custom business hours for every department, setup an auto-receptionist and much more. Think of setting your own customizable wait time, this allow you to product new products or services.
Record all your conversations and interaction history. Get more insights in what is being discussed by going through the call logs and notes.