Manage all your communication in an omni-channel team inbox, collaborate with colleagues so give the best support to prospects & clients possible.

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Pricing from
Average rating
(G2, GetApp, Trustradius & Capterra)
No rating available
Free version
Free trial
For businesses
Headquarter country
The Netherlands
Headquarter city
Employee size

+ One shared inbox for all Client communication

+ Effective collaboration in your communication

+ Multi-Channel automation with the chatbots


- No free plan

- They limit days of archive in smaller packages

- Charges per user + for add-on's


Assign customer chats to an individual within the team
No screenshots available.


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Tool FAQ

What is Trengo?

What benefits or advantages are obtained when using Trengo?

Among the main benefits offered are: Guarantee of quick responses to messages. Customers can stick to their preferred way of communicating with the company. Share notes, comments, and documents among team members. Support executives can handle multiple clients at the same time. It allows automating conversations through WhatsApp, live chat, Messenger and Telegram. Facilitates integration with various third-party systems.

How much is Trengo?

Trengo offers several plans and prices: The Grow plan costs € 15,- per month, the Scale plan costs € 35,- per month and the Enterprise plan costs € 60,- per month. These prices are for annual billing. If it is billed monthly, the prices are € 20,-, € 45,- and € 75,- per month respectively. They offer a free 14-day trial.

Who uses Trengo?

Trengo is suitable for all companies, from small business ventures to large companies, who wants to work and communicate in the best way with potential clients, clients, teams, and colleagues. Trengo is easy to use and understand.

What are the characteristics that Trengo offers?

Among the main characteristics of Trengo are: alerts/escalation, automated routing, call center management, canned responses, chat/messaging, collaboration tools, communication management, community forums, contract (SLA Management), customer engagement, customizable branding, document storage, email distribution, email management, knowledge base management, known issue management, live chat, macros/templated responses, mobile access, multi-channel communication, self service portal, social media integration, surveys & feedback, and ticket management.

What alternatives are there to Trengo?

Among the best known alternatives to Trengo are: Front, Freshdesk, Zendesk Support Suite, Intercom, HubSpot Service Hub, Hiver, Podium, LiveAgent, Zoho Desk, Userlike, Microsoft Outlook, LiveChat, Drift, 3CX, Salesforce Digital Engagement, Salesforce Essentials , LiveZilla, Salesforce Service Cloud, Genesys Engage, Slack, Bitrix24, Clickatell, Capacity, Vivantio, Elevio, and EngageBay.

Trengo Product Features

Trengo's omni-channel team inbox enables you tocollaborate with colleagues and communicate efficient with prospects & clients via all available communication channels, for example: Email, WhatsApp, Messenger, Telegram,  Livechat, WeChat, Voice & SMS.

Increase productivity with Trengo

Trengo is a powerful solution to manage all your prospect, client and team communication from one shared inbox. This way everyone can see exactly what is going on plus only have to go to one place instead of all the different communication tools.

Collaborate effectively with the Team inbox

Connect all your current communication channels like Email, Live chat, WhatsApp Business, Facebook Messenger, SMS, Voice and more to the team inbox. Collaborate effectively by assigning conversations, tagging & mentioning colleagues.

Automate conversations with Chatbots

Automate conversations via channels like live chat, WhatsApp Business, Facebook Messenger, Telegram, WeChat and more with the Trengo flow- and chatbots. Setting up chatbots will help you to qualify your leads/prospects before reaching out manually or fix support issues with no human contact.

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