+ Educate yourself on Customer Success
+ Free & Paid course available online
- Lots of information if you are not familiar with Customer Success
- Not that much free courses available
Customer success is the business method where you are going to help customers to achieve their desired outcomes when using your product or service. Customer Success is relationship-focused client management, mostly used in SAAS that aligns client and vendor goals for mutually beneficial results.
As a Customer Success Manager (CSM) you are responsible for developing customer relationships that increase retention and loyalty. The job of a CSM is to work closely with and monitor customer behaviour to ensure they are happy with the services they receive and keep engaged.