+ Gives great new insights about your client base
+ Powerfull customizable health score
+ Mature API to connect your own system with
- Could be seen as expensive
- It will take some weeks to really get going
- You will need a 'champion' to really take ownership
Natero targets a very specific market; B2B SAAS companies. So don't read any further if you don't match that target group.
With their software, they can help you to predict churn, expansion and lots more. It is a very powerful tool where you can set up a health score which will indicate the 'health' of your client base. From there you can have your Customers Success Managers (CSM) act on data instead of gut feelings.
With their extensive dashboarding options it is very easy to visualize any data, if they for some reason can't their support always find a way to do it anyway.
If you really want to get on top of your client base and decrease churn Natero is definitely a must-have.