+ Integrations they have with CRMs
+ New sales insights
+ Great way to record sales calls
- Another tool to use for Sales
- GDPR, recording all calls
Telephony has come a long way in a short time and is now firmly in the realm of digital solutions. For businesses of all sizes there are many options when choosing an in-house telephone system. For smaller businesses, a workable telephone system needs to be more than just one whereby you answer and make calls, and when we move up the scale towards bigger commercial users and call centres there is even more requirement for special features.
The following review looks at Aircall which is a popular telephone system with many impressive features that we will describe.
Aircall is one of many telephony systems designed for modern business use, and is popular with commercial users in office situations as well as call and contact centres. Like all such systems the basic offering is a telephone system that is integrated with many lines, but there are further features that we shall described next.
Aircall has many features including those that are expected from a business telephone system. Let’s look more closely at them.
The above are the features to be expected from any telephone network system and Aircall is built around these.
In addition to the above features, Aircall has certain advanced analytics and routing functions that will be of great use to all users, including the following:
The above are most if not all of the special and standard features of Aircall which is a popular and usable telephony system offering additional functions such as data analysis and automated calling features. It is suitable for small to medium businesses and larger enterprises including call centres. Pricing is explained in the final section below.
Aircall is available in two off the shelf options and the ‘Custom’ version, for which you should contact the Aircall team and discuss the nature and size of your business for a customized price.
The Aircall ‘Essentials’ package offers the main features and is designed for medium sized businesses with a minimum of 3 users. The cost is $30 per user per month, and includes all you could need with an efficient telephone system.
The Aircall ‘Professional’ package includes everything the Essential package offers plus extras such as a dedicated account manager and further advanced features. This package is also for a minimum of 3 users and is $50 per user per month.